Customer Testimonials
Shimadzu has received many customer testimonials expressing satisfaction with the quality of service and support they have received. Some examples are shown below. Full details of the original messages are available from the Operations Manager

“I would just like to take this opportunity to express my thanks for the speedy resolution to the problems we faced with our TOC’s this week. I was very impressed with the experience and level of knowledge demonstrated by your engineers. The speedy repair has enabled us to get back on schedule to meet our customers requirements with limited down time. It has made us aware that the level of service we have been receiving from (Named  thirs party maintenance provider) has been less than satisfactory, given that they were sending an engineer to repair our TOC who had not sat a recognised
Shimadzu training course. Once again many thanks.”

“Throughout the whole installation of the HPLC (existing system from Dartford site) the engineer kept us up to date on his progress. A couple of minor issues occurred during the installation. These were addressed quickly and we were kept informed every step of the way. The engineer was friendly and competent. As we requested an IQOQ to be performed on the system, this was done professionally and all documentation was completed to standard. The training followed with the software specialist. The explanation of the software/HPLC hardware and problem solving were done. Friendly,
useful and effective advice was given throughout the whole training session. It was good to work with the Shimadzu team as they know their subject very well and are always willing to help.”

“Many thanks to all of you for responding to all the questions (and there were quite a few of them) so promptly -  a team effort. ………………. the Purchasing Manager at ICR, was also impressed with Shimadzu’s response time.”

“I wanted to give you some feedback on my interaction with your engineer today.  We developed a problem with our Prominence low pressure gradient unit over night as I could only get flow in inlets B-D, but not A, our main inlet line for phosphate buffer. I am fairly familiar with the system after changing piston heads and hooking the HPLC up to Wyatt detectors etc. I couldn’t resolve the problem and our site manager suggested I speak to your service specialist. Your engineer was very good at gauging the situation. We had a very good exchange of information, i.e. what had I already done and what he would suggest etc. At the end, I followed his suggestions and descriptions to the point in my own time and resolved the problem in about 1/2 hr. This has saved us/me time and money.”

"I thought your engineer’s attitude was very professional, his knowledge of the equipment over the phone very good and I think that we received a very good customer service today from Shimadzu.”

“Your specialist was very helpful and the training met my requirements 100%. The software and the applications were explained very clearly and the amount of time spent for training was sufficient. I’m very satisfied with the service Shimadzu UK provides. It was a pleasure to use your services.”

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