Service Agreement Plans
Plans designed with the customer in mind, assuring peace of mind
Shimadzu UK Service Agreement plans assure peace of mind for our analytical instruments users.
For a single annual payment, charges for routine preventive maintenance, on-demand breakdown repairs, as well as service parts are covered by the plans.
Budgeting for analytical instrument maintenance is easier now.
Shimadzu UK offers a range of standard “best fit”
Service Agreement options as well as custom designed support for your individual requirements.
Plan Comparison Table
| General Overview* | Platinum | Platinum Plus | Gold | Gold Plus | Silver | Silver Plus | |
|---|---|---|---|---|---|---|---|
| Basics | Shimadzu certified service engineer | ■ | ■ | ■ | ■ | ■ | ■ |
| Telephone support | ■ | ■ | ■ | ■ | ■ | ■ | |
| Maintenance | Labour & travel | ■ | ■ | ■ | ■ | ■ | ■ |
| Visits per year | 1 | 2 | 1 | 2 | 1 | 2 | |
| Consumables discount | 7.50% | 7.50% | 7.50% | 7.50% | 7.50% | 7.50% | |
| On-Demand Repair Service | 48h response | ■ | ■ | ■ | ■ | – | – |
| Labour & travel | ■ | ■ | ■ | ■ | – | – | |
| Discount on labour & travel charges | – | – | – | – | 35% | 35% | |
| Standard repair parts | ■ | ■ | – | – | – | – | |
| Options | Operational qualification / EPV | □ | □ | □ | □ | □ | □ |
| PM consumable parts included* | □ | □ | □ | □ | □ | □ | |
| Extra parts (pumps, laser, x-ray tubes) | □ | □ | □ | □ | □ | □ | |
[■] = included; [□] = optional; [–] = not available
*Consumable parts fitted during Preventative Maintenance visit.
Line-up of Service Agreement Plans
■ Platinum & Platinum Plus
For a single annual payment, all charges for routine preventative maintenance, emergency intervention repairs as well as all service parts and travel expenses are covered by this plan (excluding consumable parts fitted during visits - these will, however, benefit from a 7.5% discount). Platinum and Platinum Plus maintenance plans assure complete peace of mind for our analytical equipment users.
Key Benefits:
- 1 or 2 (Plus) annual preventative maintenance visits
- emergency breakdown labour and travel charges included
- includes all service parts required for maintenance and repair
- 48h response
- discount available for multiple system cover
- 7.5% discount for all consumables
■ Gold & Gold Plus
Our Gold and Gold Plus maintenance plans are prepayment plans and will suit customers who require a fixed commitment with respect to labour and travel charges forboth routine maintenance visits and for emergency callout visits. All service parts usedduring preventative maintenance or emergency breakdown visits and all consumablesare invoiced separately after each visit.
Key Benefits:
- Benefits1 or 2 (Plus) annual preventative maintenance visits
- Emergency breakdown labour and travel charges included
- 48h response
- 7.5% discount for all consumables
■ Silver & Silver Plus
Silver and Silver Plus maintenance plans are prepayment plans and offer onepreventative maintenance visit per year. Both Silver plans exclude emergencybreakdown labour and travel cover, however, emergency breakdown labour charges arediscounted by 35%. Service parts and consumables used during preventativemaintenance or emergency breakdown visits are not included.
Key Benefits:
- Benefits1 or 2 (Plus) annual preventative maintenance visits
- 35% discount on labour and travel charges for emergency breakdowns
- 7.5% discount for all consumablesService