Plans designed with the customer in mind, assuring peace of mind

Shimadzu Global Service Agreement plans assure peace of mind for our analytical instruments users.

For a single annual payment, charges for routine preventive maintenance, on-demand breakdown repairs, as well as service parts are covered by the plans.

Budgeting for analytical instrument maintenance is easier now.

Shimadzu offers a range of standard “best fit”
Service Agreement options as well as custom designed support for your individual requirements.

 

 

Plan Comparison Table

General Overview* PM Standard PM Premium PM & Repair Standard PM & Repair Basic PM & Repair Plus PM & Extended Warranty
Basics Shimadzu certified service engineer
Telephone support
Maintenance Labor & travel
Visits per year 1 1 1 1 1 1
PM parts ■**
On-Demand Repair Service Labor & travel
Standard repair parts
Extra parts (pumps, laser, X-ray tubes)
Options 48h reaction time
Operational qualification
Additional PM visits

[■] = included; [□] = optional; [–] = not available

*Availability of each plan depends on countries and areas. Other plans also might be available locally. For details, contact your local service representative.
** selected parts in kits only

Line-up of Service Agreement Plans

■ ”PM & Extended Warranty” Plan

The PM & Extended Warranty Plan offers a Preventive Maintenance (usually one visit a year) coverage for labor, travel and all PM parts.
Labor and travel for Repair visits plus repair parts are included.


Key Benefits:

- Maximize Uptime
- Fixed Cost and Easy Budgeting for Preventive Maintenance and Repairs

■ ”PM & Repair Plus” Plan

The PM & Repair Plus plan offers a Preventive Maintenance coverage for Labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included, Repair parts are covered as well.


Key Benefits:

- Maximize Uptime
- Fixed Cost and Easy Budgeting for Preventive Maintenance and Repairs

■ ”PM & Repair Basic” Plan

The PM & Repair Basic Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. Standard PM parts defined in the plan are covered and exchanged. Non Standard parts for specific configurations or usage conditions are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included. Repair parts are charged separately.


Key Benefits:

- Maximize Uptime
- Complete Coverage of Labor, Travel Expense and Standard PM Parts

■ ”PM & Repair Standard” Plan

Our PM Standard Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.
Labor and travel for Repair visits are included. Repair parts are charged separately.


Key Benefits:

- Maximize Uptime
- Complete Coverage of Labor and Travel Expense

■ ”PM & Premium” Plan

The PM & Premium Plan offers a Preventive Maintenance (usually one visit a year) coverage for labor, travel and of all PM parts.

Key Benefits:

- Maximize Uptime
- Easy Budgeting for Preventive Maintenance Expense

■ ”PM Standard” Plan

Our PM Standard Plan offers a Preventive Maintenance (PM) coverage for labor and travel, usually one visit a year. PM parts are checked and exchanged depending on condition and charged separately.

Key Benefits:

- Maximize Uptime
- Cost Effective

Options for Service Agreements

  • Performance Verification (Validation) with Certificate
  • Additional PM visits
  • Assured Response Time within 48 hours
  • Warranty Extension